Senior Manager, Call Center Operations

Asurion

Cebu, Philippines
Leadership and management skills
Call center experience
Sales performance metrics
The Senior Manager will oversee the operations of assigned clients and teams, ensuring outstanding service and a culture of customer service and sales

Job Summary

  • The Senior Manager will oversee the operations of assigned clients and teams, ensuring outstanding service and a culture of customer service and sales.
  • This position is responsible for coaching and developing Managers to meet and exceed established call center and sales goals.
  • Asurion offers competitive pay and benefits including health, dental, and vision, along with ongoing training to grow your skills.

Matching Summary

The Senior Manager will oversee the operations of assigned clients and teams, ensuring outstanding service and a culture of customer service and sales.

Skills & Requirements

Must-have

  • Leadership and management skills
  • Call center experience
  • Sales performance metrics

Nice-to-have

  • Customer service culture
  • Team motivation skills
  • Innovation in processes

Key Requirements

  • Minimum of 7-10 years call center experience
  • 3-5 years at the manager level
  • 2-3 years managing manager level employees

Work Rights

Not specified

Tailored Resume

Cover Letter