Customer Service Support, Src

Philjobs

Fukuoka, Fukuoka, Japan
Base: 3.7 to 6 million jpy annually including allo...
Hybrid (office-based with potential for home visits)
Medical device maintenance and repair
Customer service for healthcare professionals
Shift work including night and emergency shifts
Philips is seeking a Customer Service Support professional in Fukuoka, Japan, to assist with home healthcare equipment, primarily focusing on maintenance and customer service activities involving patients and healthcare professionals. The role requires a candidate with at least one year of experience in sales or customer service, and offers comprehensive training for those without prior medical experience

Job Summary

  • You will be responsible for customer service operations related to ventilators and consumables used in home medical care, including maintenance, repair, and equipment replacement.
  • More than 80% of previous hires had no prior medical industry experience, and comprehensive on-the-job training is provided to support career development.
  • The position offers a stable work environment with no relocation transfers, social insurance, retirement benefits, and a flexible career change system within the company.

Matching Summary

Match Score: 75

Philips is seeking a Customer Service Support professional in Fukuoka, Japan, to assist with home healthcare equipment, primarily focusing on maintenance and customer service activities involving patients and healthcare professionals. The role requires a candidate with at least one year of experience in sales or customer service, and offers comprehensive training for those without prior medical experience.

Salary

Base: 3.7 to 6 million JPY annually including allowances; Bonus/Equity: Not specified; Benefits: Social insurance, retirement benefits, paid leave

Skills & Requirements

Must-have

  • Medical device maintenance and repair
  • Customer service for healthcare professionals
  • Shift work including night and emergency shifts
  • Equipment management and operational efficiency
  • Sales support for new prescriptions and market development

Nice-to-have

  • Interest in home medical care
  • Experience in healthcare industry
  • Ability to analyze complex customer information
  • On-the-job training provided
  • Use of company vehicle for patient visits

Key Requirements

  • At least 1 year sales or similar customer service experience
  • Experience in healthcare work exempts sales experience requirement
  • Ability to work shift schedules including nights and emergencies

Work Rights

Not specified

Tailored Resume

Cover Letter