On Call Coordinator

TheKey

Managing inbound tickets
Answering live phone calls
Deliver exceptional customer service
TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care

Job Summary

  • TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
  • This role involves managing inbound tickets, answering live phone calls, and delivering exceptional customer service to caregivers and clients.
  • Full-time employees are offered a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) matching program.

Matching Summary

TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.

Skills & Requirements

Must-have

  • Managing inbound tickets
  • Answering live phone calls
  • Deliver exceptional customer service
  • Maintain accurate records
  • Resolve tickets effectively
  • Punctual and consistent attendance

Nice-to-have

  • Accept coaching and feedback
  • Professional demeanor
  • Respectful interactions
  • Continuous improvement

Key Requirements

  • California residents require fingerprint identification

Work Rights

Not specified

Tailored Resume

Cover Letter