Investigate and resolve issues related to finance software for local councils, ensuring customers are supported throughout the resolution process
Job Summary
Investigate and resolve issues related to finance software for local councils, ensuring customers are supported throughout the resolution process.
Develop guidance materials and training resources in plain language to assist new users, clerks, and RFOs.
Build trusted relationships with customers, acting as a knowledgeable and reassuring point of contact, and contribute to product improvement based on sector knowledge.
Matching Summary
Investigate and resolve issues related to finance software for local councils, ensuring customers are supported throughout the resolution process.
Skills & Requirements
Must-have
Finance systems experience
Local council finance processes
Customer query resolution
Guidance material development
Relationship building with customers
Nice-to-have
Helpful and problem-solving mindset
Collaborative team environment
Motivated and customer-focused professional
Key Requirements
Experience working with finance systems in parish or town councils
Strong understanding of finance processes within parish or town councils
Experience in a Responsible Financial Officer (RFO), clerk, or finance-related role