IT Service Delivery Manager [Permanent]

TALENTSIS PTE. LTD.

Singapore, Singapore
Lead and manage l1/l2 support team
Oversee daily it operations and maintenance
Manage vendor performance and contracts
The role involves leading a team of five or more support staff to ensure high-performance IT operations

Job Summary

  • The role involves leading a team of five or more support staff to ensure high-performance IT operations.
  • Candidates will be responsible for managing vendors, tracking assets, and ensuring compliance with security standards.
  • This position requires serving as the primary client contact for timely issue resolution while monitoring service level agreements.

Matching Summary

Match Score: 85

The role involves leading a team of five or more support staff to ensure high-performance IT operations.

Skills & Requirements

Must-have

  • Lead and manage L1/L2 support team
  • Oversee daily IT operations and maintenance
  • Manage vendor performance and contracts
  • Monitor SLAs and implement service improvements
  • Track IT assets and maintain documentation

Nice-to-have

  • Foster high-performance culture
  • Excellent communication skills under pressure
  • Proven problem-solving abilities
  • Self-driven and proactive approach

Key Requirements

  • Bachelor's degree in Engineering or IT
  • 3-4 years experience in IT Operations & Maintenance
  • Strong knowledge of ITIL practices

Work Rights

Not specified

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