Connect And Assure Specialist

589

Shift rotation (7:00 am - 7:00 pm)
Tier 2 troubleshooting capability
Telecommunications technology knowledge fttn fttc fttp hfc
End-to-end technical case management
The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents to enhance customer experience with nbn services. The position requires strong telecommunications knowledge and operational support experience, along with excellent communication skills. The company emphasizes inclusivity and offers flexible working arrangements

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to drive timely outcomes for nbn business customers.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents to enhance customer experience with nbn services. The position requires strong telecommunications knowledge and operational support experience, along with excellent communication skills. The company emphasizes inclusivity and offers flexible working arrangements.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • Telecommunications technology knowledge FTTN FTTC FTTP HFC
  • End-to-end technical case management
  • Business customer operational support experience

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication abilities
  • Process improvement mindset
  • Flexible working arrangements

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter