Corporate Client Service, Principal

AIA

Not specified (assumed to be hybrid or onsite based on the nature of the role)
Client retention and service-to-sales targets
Customer service and administration services
Develop control procedures on risk areas
AIA is seeking a Principal for their Corporate Client Service team to lead customer service operations and ensure high client retention and service-to-sales performance. The ideal candidate will have extensive experience in customer service management, particularly in retirement schemes, and possess strong leadership and communication skills

Job Summary

  • Lead and manage the Customer Service Sub-Teams to meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards.
  • Develop a long-term plan to strive for the service excellence and develop an effective service discipline.
  • Assist team leaders and members in prioritizing tasks and provide clear direction to team members when they meet problems.

Matching Summary

Match Score: 85

AIA is seeking a Principal for their Corporate Client Service team to lead customer service operations and ensure high client retention and service-to-sales performance. The ideal candidate will have extensive experience in customer service management, particularly in retirement schemes, and possess strong leadership and communication skills.

Skills & Requirements

Must-have

  • Client retention and service-to-sales targets
  • Customer service and administration services
  • Develop control procedures on risk areas

Nice-to-have

  • Strive for service excellence
  • Empowering every one of our people
  • Live Healthier, Longer, Better Lives

Key Requirements

  • Minimum 10 years operations or customer services experience
  • 5 years in managerial positions
  • University graduate or equivalent
  • Proficient in both spoken and written Chinese and English

Work Rights

Not specified

Tailored Resume

Cover Letter