Incident & Problem Lead

Insignia Financial Ltd

SYDNEY, NSW, Australia
On-site
Incident leadership and communication
Major incident response
Stakeholder management
Insignia Financial Ltd is seeking an Incident & Problem Lead to manage the end-to-end lifecycle of major incidents and problems within its technology and business operations. The role emphasizes stakeholder communication and incident management rather than technical delivery, aiming to improve service restoration and incident response processes

Job Summary

  • You will join a small, close knit Incident function where the work you do has real visibility and influence.
  • The Incident and Problem Lead is responsible for managing the end to end lifecycle of major incidents and problems to ensure fast service restoration, clear communication, and long term improvement.
  • This role suits someone who is naturally inquisitive, calm under pressure and highly people oriented.

Matching Summary

Match Score: 85

Insignia Financial Ltd is seeking an Incident & Problem Lead to manage the end-to-end lifecycle of major incidents and problems within its technology and business operations. The role emphasizes stakeholder communication and incident management rather than technical delivery, aiming to improve service restoration and incident response processes.

Skills & Requirements

Must-have

  • incident leadership and communication
  • major incident response
  • stakeholder management
  • service restoration
  • ITIL based environments

Nice-to-have

  • calm voice in complex situations
  • people oriented
  • analytical mindset
  • collaborative approach
  • pragmatic approach

Key Requirements

  • Experience with ITIL based environments and tools such as ServiceNow is beneficial, but not essential
  • Experience working in Incident and or Problem Management, Service Management, Operations or a similar environment is preferred but not essential

Work Rights

Not specified

Tailored Resume

Cover Letter