Not specified; not specified; competitive pyy + be...
Fully remote
Genesys phone system experience
Sap/c4c record updating
Residential electrical infrastructure knowledge
Duke Energy is seeking a Products & Services Coordinator I to support the EnergyWise Home Program, primarily through managing customer inquiries via phone and email. The role requires previous experience in a related field, strong communication skills, and a willingness to work flexible hours in a fully remote capacity
Job Summary
This position supports the EnergyWise Home Program by managing inbound and outbound calls through a Genesys phone system.
Employees will pre-qualify customers for Demand Response programs, troubleshoot equipment issues, and document detailed solutions for field representatives.
The role offers a friendly work environment with opportunities for growth, competitive pay, and benefits while working remotely after onboarding.
Matching Summary
Match Score: 85
Duke Energy is seeking a Products & Services Coordinator I to support the EnergyWise Home Program, primarily through managing customer inquiries via phone and email. The role requires previous experience in a related field, strong communication skills, and a willingness to work flexible hours in a fully remote capacity.
Salary
Not specified; Not specified; Competitive pay and benefits mentioned