Sr Customer Service Executive (Logistics / 3PL)

PEOPLE PROFILERS PTE. LTD.

Singapore
Competitive remuneration pyckage; comprehensive ra...
Process customer orders accurately
Handle customer enquiries and complaints
Ensure service levels sla kpi met
The role involves managing customer orders accurately while handling enquiries and service issues to maintain strong client relationships

Job Summary

  • The role involves managing customer orders accurately while handling enquiries and service issues to maintain strong client relationships.
  • Candidates will guide Customer Service Assistants, provide on-the-job training, and monitor daily service performance to ensure SLAs are met.
  • Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Matching Summary

Match Score: 75

The role involves managing customer orders accurately while handling enquiries and service issues to maintain strong client relationships.

Salary

Competitive remuneration package; Comprehensive range of benefits; Not specified

Skills & Requirements

Must-have

  • Process customer orders accurately
  • Handle customer enquiries and complaints
  • Ensure service levels SLA KPI met
  • Guide Customer Service Assistants
  • Prepare daily and monthly reports
  • Ensure compliance with warehouse safety rules

Nice-to-have

  • Suggest process improvements
  • Support audits and billing checks
  • Maintain good customer relationships
  • Attend regular customer meetings

Key Requirements

  • Diploma in Logistics or Supply Chain Management
  • 2-3 years relevant experience in logistics or warehousing
  • Familiarity with customer service operations in warehouse settings

Work Rights

Not specified

Tailored Resume

Cover Letter