Technical Support Engineer - Senior Technical Support Engineer

Salesforce

San Francisco, California, United States
Base: $80,900 - $150,300 annually; bonus/equity: n...
Deep understanding of salesforce multi-tenant architecture
Current salesforce administrator certification
5+ years technical support or 3+ years development experience
The role serves as a Trusted Advisor for enterprise accounts, driving conversations on best practices for security, performance, and release management

Job Summary

  • The role serves as a Trusted Advisor for enterprise accounts, driving conversations on best practices for security, performance, and release management.
  • Engineers are responsible for solving highly visible technical cases and providing proactive support through deep Splunk analysis and alert definitions.
  • Salesforce offers comprehensive benefits including medical, dental, vision, paid parental leave, and an employee stock purchasing program alongside competitive compensation.

Matching Summary

The role serves as a Trusted Advisor for enterprise accounts, driving conversations on best practices for security, performance, and release management.

Salary

Base: $80,900 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • Deep understanding of Salesforce multi-tenant architecture
  • Current Salesforce Administrator Certification
  • 5+ years Technical Support or 3+ years development experience
  • Troubleshooting integration with Salesforce APIs and Apex
  • Solid knowledge of XML, SOAP, REST web services

Nice-to-have

  • Experience with VisualForce and Apex development
  • Advanced Admin, App Builder, Platform Developer certifications
  • CRM domain knowledge and previous Salesforce CRM experience
  • Proactive system monitoring and Splunk analysis skills
  • Mentoring and Subject Matter Expertise capabilities

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • Current Salesforce Administrator Certification required
  • 5+ years prior experience in Technical Support
  • 3+ years of software development experience
  • Solid understanding of Object-Oriented design concepts

Work Rights

Not specified

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