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GN Group is seeking a Consumer Tech Support Specialist to provide customer-focused support for their ReSound hearing aids and related devices. The role primarily involves assisting customers via phone and email, ensuring a high-quality experience while documenting interactions and resolving technical issues.
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Job Summary
This role empowers end users by providing exceptional technical support and product information for ReSound hearing aids and wireless accessories.
The company offers a competitive benefits package including generous PTO, paid holidays, 401k matching, and discounted GN Group products.
Candidates are expected to maintain current knowledge of mobile systems and complete all required product training while working remotely during standard business hours.
Matching Summary
Match Score: 75
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GN Group is seeking a Consumer Tech Support Specialist to provide customer-focused support for their ReSound hearing aids and related devices. The role primarily involves assisting customers via phone and email, ensuring a high-quality experience while documenting interactions and resolving technical issues.
**
Salary
Base: $22-$24/hr; Bonus/Equity: Discretionary bonus eligible; Benefits: Competitive package with PTO, 401k match, health insurance
Skills & Requirements
Must-have
1-2 years customer service experience
Excellent verbal and written communication skills
Troubleshooting ability with creative thinking
Nice-to-have
Experience with Apple or Android operating systems
Bluetooth technology troubleshooting knowledge
De-escalation and call management skills
Key Requirements
1-2 years proven customer service experience
Some college education or relevant combination of experience
Ability to communicate technical info to non-technical audiences