Clinic/practice Assistant, Urgent Care

Mass. Eye And Ear

Lawrence, MA, US
Base: $17.71 - $23.20phly; bonus/equity: not speci...
Fully remote
Patient scheduling and check-in
Answering telephones and assisting callers
Processing patient billing forms
Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side

Job Summary

  • Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.
  • We are seeking a full-time, 40-hour Clinic/Practice Assistant to support practice operations at our fast-paced Express Care centers in Lawrence and Andover!
  • The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care.

Matching Summary

Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.

Salary

Base: $17.71 - $23.20/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Patient scheduling and check-in
  • Answering telephones and assisting callers
  • Processing patient billing forms
  • Scanning documents to medical record
  • Handling prior authorizations and referrals
  • Assisting in patient flow processes

Nice-to-have

  • Compassion and emotional support
  • Well-rounded customer service professional
  • Thrive in a high-volume setting
  • Bilingual skills preferred
  • EPIC knowledge preferred

Key Requirements

  • High School Diploma or Equivalent
  • 0-1 year healthcare office experience
  • Basic Proficiency with Office Suite
  • Ability to manage non-routine phone calls
  • Effective written and verbal communication
  • Good time management skills
  • Registration experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter