The Pet Palace is seeking a Customer Service Representative in Montclair, NJ, to provide exceptional service to pet owners and their furry companions. The ideal candidate should possess strong customer service skills, a love for pets, and the ability to handle a dynamic work environment
Job Summary
We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP (Very Important Pet-parent).
You’ll be responsible for welcoming pet parents and their furry VIPs, answering phones, touring new clients, managing check-ins and check-outs, handling payments, and responding to complaints.
Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour DOE + tips.
Matching Summary
Match Score: 85
The Pet Palace is seeking a Customer Service Representative in Montclair, NJ, to provide exceptional service to pet owners and their furry companions. The ideal candidate should possess strong customer service skills, a love for pets, and the ability to handle a dynamic work environment.
Salary
Base: $16.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance
Skills & Requirements
Must-have
handling phones and customers
welcoming pet parents and VIPs
managing check-ins and check-outs
handling cash and cards
responding to complaints with patience
Nice-to-have
fluent in human and hound
part concierge, part chaos coordinator
love pets and people
making every client feel like a VIP
Key Requirements
1+ year of customer service experience preferred
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required