Not specified; benefits: sponsored germany ticket;...
On-site
First experience in customer success or service roles
Strong organizational skills with ability to prioritize
Fluent german language proficiency (c1 level)
Doctolib GmbH is seeking a Customer Success Representative in Berlin to enhance healthcare professionals' workflows and ensure customer satisfaction through effective support and data management. The role involves operational support, handling customer inquiries, maintaining data quality, and collaborating closely with the team
Job Summary
You will support the team operationally by handling standardized processes for your customer portfolio.
The role ensures high data quality by maintaining accurate customer records and documenting interactions.
Employees receive a sponsored Germany ticket, 28 vacation days plus one additional day per year, and comprehensive health benefits.
Matching Summary
Match Score: 85
Doctolib GmbH is seeking a Customer Success Representative in Berlin to enhance healthcare professionals' workflows and ensure customer satisfaction through effective support and data management. The role involves operational support, handling customer inquiries, maintaining data quality, and collaborating closely with the team.
Salary
Not specified; Benefits: Sponsored Germany ticket; 28-30 vacation days; Company pension scheme with 40% employer contribution; Health insurance; Mental health sessions; Meal vouchers; Sports club access
Skills & Requirements
Must-have
First experience in customer success or service roles
Strong organizational skills with ability to prioritize
Fluent German language proficiency (C1 level)
Good English language skills (B2 level)
Attention to detail for data quality and documentation
Nice-to-have
Experience in healthcare or clinical settings
Affinity for software products and technical features
Proficiency with CRM systems like Salesforce
Data-driven decision-making capabilities
Self-starting and solution-oriented mindset
Key Requirements
German C1 fluency required
English B2 proficiency required
Prior experience in customer service or sales operations