Technical Support Specialist

Greenhouse

Anywhere In Ireland, Ireland
Not specified; benefits: medical, dental, life, di...
On-site
2+ years customer-facing experience
Experience using zendesk
Email and live chat support skills
The mission is to make hiring work for everyone by fostering a team that collaborates purposefully and communicates with transparency

Job Summary

  • The mission is to make hiring work for everyone by fostering a team that collaborates purposefully and communicates with transparency.
  • Technical Support Specialists serve as the first point of contact for customers, diagnosing issues and providing guidance on product setup and integration.
  • Greenhouse offers benefits including medical, dental, life insurance, mental health resources, and 25 days' vacation for Ireland-based employees.

Matching Summary

The mission is to make hiring work for everyone by fostering a team that collaborates purposefully and communicates with transparency.

Salary

Not specified; Benefits: Medical, dental, life, disability, pension matching, 25 days vacation

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Experience using Zendesk
  • Email and live chat support skills
  • Problem solving and analytical skills

Nice-to-have

  • Friendly and patient communication style
  • Ability to explain technical architecture
  • Passion for learning and sharing knowledge
  • Adaptability to evolving technologies

Key Requirements

  • Right to work in Ireland required
  • No employment permit sponsorship available
  • 2+ years customer-facing work experience

Work Rights

Must have right to work in Ireland

Tailored Resume

Cover Letter