Reservations Agent (non-management)

Four Seasons

Costa Rica, Costa Rica
Reservation sales and coordination
Guest complaint handling
Internal reservation processing
Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart

Job Summary

  • Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart.
  • The Four Seasons Resort Costa Rica at Peninsula Papagayo offers privacy and access to nature, adventure, and relaxation with farm-to-table dining and spa treatments.
  • The Reservations Agent role involves capturing sales from incoming calls, coordinating reservation details, handling guest complaints, and supporting group and employee reservation requests.

Matching Summary

Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart.

Skills & Requirements

Must-have

  • Reservation sales and coordination
  • Guest complaint handling
  • Internal reservation processing
  • Communication with guests and travel planners
  • Sales and marketing compliance
  • Report generation and monitoring
  • Customer service in luxury resort

Nice-to-have

  • Leadership and interpersonal skills
  • Analytical skills
  • Adaptability to operational changes
  • Teamwork and professional collaboration
  • Knowledge of luxury hospitality standards
  • Experience with group reservations

Key Requirements

  • Strong leadership skills
  • Interpersonal skills
  • Analytical skills
  • Experience in reservation sales
  • Ability to prioritize and adapt
  • Compliance with company work rules

Work Rights

Not specified

Tailored Resume

Cover Letter