Senior manager, It Operations

Scoutmotors

Charlotte, United States
On-site
Itil-aligned operational practices
Manage third-party ams partners
Enterprise it services stability
The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments

Job Summary

  • The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments.
  • This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption.
  • Join us at Scout Motors and be part of shaping the future of transportation.

Matching Summary

The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments.

Skills & Requirements

Must-have

  • ITIL-aligned operational practices
  • manage third-party AMS partners
  • enterprise IT services stability
  • cloud platforms operations
  • end-user technology support
  • IT service operations management

Nice-to-have

  • visionary and a leader
  • collaborative approach
  • growth mindset
  • entrepreneurial teams

Key Requirements

  • 10+ years of progressive IT leadership experience
  • Demonstrated success building and scaling ITIL-aligned practices
  • Fluency in cloud and infrastructure operations (Azure/AWS)
  • Experience owning SLAs/OLAs/XLAs
  • Experience managing CMDB/asset programs
  • Vendor management expertise

Work Rights

Not specified

Tailored Resume

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