Product Support Specialist

CULTURE AMP

Melbourne, Australia
Not specified; equity: employee share options prog...
On-site
Saas product support experience
Help desk system proficiency
Global team collaboration
Culture Amp is the world's leading employee experience platform revolutionizing how companies create a better world of work

Job Summary

  • Culture Amp is the world's leading employee experience platform revolutionizing how companies create a better world of work.
  • The role involves serving as the first point of contact for customers globally via email, chat, and video conference to resolve platform issues.
  • Employees receive benefits including an Employee Share Options Program, monthly life allowance, and intentional quarterly wellbeing pauses.

Matching Summary

Culture Amp is the world's leading employee experience platform revolutionizing how companies create a better world of work.

Salary

Not specified; Equity: Employee Share Options Program; Benefits: Monthly Camper Life Allowance, MacBooks, home office budget, parental leave

Skills & Requirements

Must-have

  • SaaS product support experience
  • Help desk system proficiency
  • Global team collaboration

Nice-to-have

  • Technical understanding of Email and SSO
  • AI tool usage in workplace
  • Empathy and relationship building

Key Requirements

  • Experience with help desk systems like Intercom or Zendesk
  • Ability to handle high-velocity customer service environment
  • Familiarity with AI tools for productivity

Work Rights

Not specified

Tailored Resume

Cover Letter