Strong technical knowledge of telecommunications technologies
Tier 2 troubleshooting capability
**
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents while ensuring a high-quality customer experience. Ideal candidates will have telecommunications knowledge and experience in case management, with a focus on stakeholder engagement and operational improvement.
**
Job Summary
The Connect and Assure Specialist is accountable for end-to-end ownership of business customer orders and incidents.
This role is critical to delivering a business grade service through front and back of house functions.
nbn is committed to an inclusive, flexible, and supportive workplace.
Matching Summary
Match Score: 75
**
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents while ensuring a high-quality customer experience. Ideal candidates will have telecommunications knowledge and experience in case management, with a focus on stakeholder engagement and operational improvement.
**
Skills & Requirements
Must-have
Experience supporting business customers
Strong technical knowledge of telecommunications technologies
Tier 2 troubleshooting capability
Solid case or account management experience
Nice-to-have
Excellent communication and stakeholder engagement skills