Customer Support Specialist - Ki-software (m/w/d)

adiutaByte

Sankt Augustin, Germany
Fully remote
Customer support for ki-software
Empathic and solution-oriented customer interaction
Technical understanding of digital products
In this role, you will be part of a dedicated support team that integrates our AI-based modules into products such as Medifox, ResMed, Bright Tree, and MatrixCare

Job Summary

  • In this role, you will be part of a dedicated support team that integrates our AI-based modules into products such as Medifox, ResMed, Bright Tree, and MatrixCare.
  • We live flexibility – with a digital application process and the possibility of remote work.
  • We are looking for you as a Customer Support Specialist for AI Software (m/f/d) to support our team.

Matching Summary

In this role, you will be part of a dedicated support team that integrates our AI-based modules into products such as Medifox, ResMed, Bright Tree, and MatrixCare.

Skills & Requirements

Must-have

  • Customer support for KI-software
  • Empathic and solution-oriented customer interaction
  • Technical understanding of digital products
  • Documentation of customer wishes and bug reports
  • Collaboration with development and QA teams

Nice-to-have

  • Enthusiasm for technology and new trends
  • Creative problem-solving and idea generation
  • Interest in Product Ownership topics

Key Requirements

  • Experience in customer contact
  • Independent working style
  • Technical understanding and curiosity for AI

Work Rights

Not specified

Tailored Resume

Cover Letter