$15.00ph doe; tips; full-time benefits include med...
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Leading by example
Handling escalated client issues
Touring new clients
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Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a pet-loving, customer-focused individual with leadership skills to manage a diverse set of responsibilities in a fast-paced environment.
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Job Summary
We are revolutionizing the pet industry by creating a connected care network of trustworthy partners.
This role requires you to be on your feet often, lift up to 40 lbs, and be available on evenings, weekends, and holidays.
You will be leading by example, handling escalated client issues, training new CSRs, and managing daily operations.
Matching Summary
Match Score: 75
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Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a pet-loving, customer-focused individual with leadership skills to manage a diverse set of responsibilities in a fast-paced environment.
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Salary
$15.00/hour DOE; tips; Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance (1 pet), PTO for full-time employees
Skills & Requirements
Must-have
leading by example
handling escalated client issues
touring new clients
ensuring up-to-date vaccinations
training and mentoring new CSRs
opening and closing the center
managing check-ins and check-outs
fielding phone calls and appointment questions
processing payments and balancing cash drawers
escorting pet guests
keeping the lobby clean
supporting team members
Nice-to-have
pet-obsessed professionals
creative innovation
revolutionizing the pet industry
part host, part handler, part operations wizard
juggling multiple tasks
stepping up and leading by example
keeping things moving
empathy, clarity, and heart
personal touch
seasoned pro
concierge care
patience of a preschool teacher
first impressions and sweet reunions
all in this together
people-person, pet-person, team-person
cool under pressure
confident stepping in and stepping back
Key Requirements
1+ year in a customer service role required
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required