Agent Service Center Representative

Chubb

Phoenix, AZ, United States
On-site
Addressing escalated customer concerns
Handling specific call types
Creating a positive customer experience
The Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities

Job Summary

  • The Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.
  • Demonstrate consistent good quality and performance results and provide consistent service that is customer focused and professional.
  • As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals.

Matching Summary

The Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.

Skills & Requirements

Must-have

  • addressing escalated customer concerns
  • handling specific call types
  • creating a positive customer experience
  • supporting Field Sales agents
  • basic technical troubleshooting
  • communicating with customers

Nice-to-have

  • customer centric approach
  • Positive Mental Attitude
  • collaboration
  • One Chubb

Key Requirements

  • 3+ years contact center experience
  • Associate degree preferred
  • Supplemental insurance knowledge
  • Bilingual Spanish-English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter