Dfc It Business Systems Analyst

LITHIA Inc

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system support and triage
System changes via javascript python sql
Power bi report and dashboard creation
Driveway Finance Corporation (DFC), part of Lithia & Driveway, is seeking a Business Systems Analyst to enhance their IT support operations. The role involves resolving support tickets, implementing system enhancements, and developing reports, all while providing excellent customer service in a hybrid work environment

Job Summary

  • Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America.
  • The Business Systems Analyst I role involves resolving support tickets, implementing system enhancements, developing reports, and assisting with onboarding and training new users to improve customer experience.
  • Lithia Inc offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays and PTO, retirement plans, employee stock purchase, and vehicle purchase discounts.

Matching Summary

Match Score: 75

Driveway Finance Corporation (DFC), part of Lithia & Driveway, is seeking a Business Systems Analyst to enhance their IT support operations. The role involves resolving support tickets, implementing system enhancements, and developing reports, all while providing excellent customer service in a hybrid work environment.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • ticketing system support and triage
  • system changes via JavaScript Python SQL
  • Power BI report and dashboard creation
  • customer-focused service orientation
  • collaborate with cross-functional teams

Nice-to-have

  • adaptability in fast-paced environment
  • continuous learning and process improvement
  • effective troubleshooting skills
  • strong communication skills
  • attention to detail

Key Requirements

  • Bachelor’s degree or equivalent experience
  • experience with ServiceNow or FreshService preferred
  • 18 years or older
  • high school graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter