Job Summary

• We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
• As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
• In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Key Requirements

• 8+ years customer success or account management experience
• 5+ years customer success or account management experience
• 8+ years enterprise SaaS solutions support/implementation
• 5+ years enterprise SaaS solutions support/implementation
• Technical understanding of complex software ecosystems
• Experience educating clients on products and providing training
• Comfortable working with global, cross-functional teams
• Functional domain expertise in HR/recruiting software
• Customer management experience in complex software/SaaS
• Proven track record to collaborate and build strong relationships
• Demonstrated ability to engage across corporate functions
• Excellent verbal and written communication skills
• Excellent organization, time management, data analysis, and communication skills
• Bachelor degree or equivalent work experience

Work Rights