Project Support Engineer

AvePoint

Manila, Philippines
On-site
Level 1 and level 2 support
Troubleshoot and provide resolutions
Conduct preliminary investigations
As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues

Job Summary

  • As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.
  • Your job is to work closely with R&D Team by conducting preliminary investigations.
  • This role is for someone who values agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.

Matching Summary

As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.

Skills & Requirements

Must-have

  • Level 1 and Level 2 Support
  • Troubleshoot and provide resolutions
  • Conduct preliminary investigations
  • Communicate effectively with stakeholders
  • Commit to SLA for response and resolution
  • Root cause analysis of technical issues

Nice-to-have

  • Values agility, passion, and teamwork
  • Bring fresh ideas to the table
  • Opportunity to learn and grow
  • Demonstrate resilience and composure

Key Requirements

  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter