Customer Success Manager

GitLab

Remote, US
Base: $85,200 - $144,000 usd; bonus/equity: not sp...
Remote
Post-sales adoption and value realization
Git branching strategies expertise
Software development lifecycle knowledge
The role focuses on helping customers realize the full value of the GitLab DevSecOps platform by driving adoption and measurable outcomes

Job Summary

  • The role focuses on helping customers realize the full value of the GitLab DevSecOps platform by driving adoption and measurable outcomes.
  • Candidates are expected to embrace AI as a core productivity multiplier in their daily workflows to drive efficiency and innovation.
  • Success is measured by customer satisfaction, retention rates, and the strength of strategic relationships built within the first year.

Matching Summary

The role focuses on helping customers realize the full value of the GitLab DevSecOps platform by driving adoption and measurable outcomes.

Salary

Base: $85,200 - $144,000 USD; Bonus/Equity: Not specified for this role type; Benefits: Flexible PTO, Equity Compensation, Growth Fund included

Skills & Requirements

Must-have

  • Post-sales adoption and value realization
  • Git branching strategies expertise
  • Software development lifecycle knowledge
  • Continuous integration and deployment
  • DevSecOps best practices
  • Workshop facilitation skills
  • Data-driven customer insights

Nice-to-have

  • Trusted advisor relationship building
  • AI workflow integration
  • Strategic executive communication
  • Cross-functional collaboration
  • Center of Excellence establishment
  • Global remote team experience

Key Requirements

  • Experience in post-sales customer success roles
  • Background in technical account management or professional services
  • Direct customer engagement experience required

Work Rights

Not specified

Tailored Resume

Cover Letter