Associate Customer Service Technical Specialist

Wolters Kluwer N.V

Base: $47,600.00 - $81,250.00 usd; bonus: eligible...
Onsite
Ms sql server database administration
Asp.net web development experience
Saas monitoring tools like splunk
The role involves resolving customer inquiries regarding Consumer Compliance software across multiple service channels including phone, email, and chat

Job Summary

  • The role involves resolving customer inquiries regarding Consumer Compliance software across multiple service channels including phone, email, and chat.
  • Candidates must possess strong technical skills in MS SQL Server, ASP.NET, and SaaS platforms to configure and troubleshoot client environments.
  • Wolters Kluwer offers a competitive benefits package including medical, dental, vision, 401(k), and paid parental leave.

Matching Summary

The role involves resolving customer inquiries regarding Consumer Compliance software across multiple service channels including phone, email, and chat.

Salary

Base: $47,600.00 - $81,250.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • MS SQL Server database administration
  • ASP.NET web development experience
  • SaaS monitoring tools like Splunk
  • First-level technical inquiry resolution
  • Salesforce CRM data entry accuracy

Nice-to-have

  • Fast-paced self-managing environment
  • Team-based problem solving approach
  • Ongoing education on changing technologies
  • Understanding of financial banking processes

Key Requirements

  • BA/BS degree in Computer Science or related field
  • 1 year previous technical customer service experience
  • Flexible work hours from 7:00 a.m. to 7:00 p.m.

Work Rights

Not specified

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