As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges
Job Summary
As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges.
You’ll conduct research that builds empathy with our clients and employees, find opportunities to drive positive change, co-create inclusive solutions, make and test prototypes, and work with partners to implement new services.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Matching Summary
As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges.
Skills & Requirements
Must-have
Service Design
Customer Journey Mapping
Primary Research
Secondary Research
User Research Methods
Co-create, prototype and test
Nice-to-have
Human-centered design champions
Creative problem solvers
Story tellers
Navigating ambiguity
Building trust through respect
Key Requirements
4 or more years of experience in service design
Legally eligible to work at the location(s) specified