This role serves as the engine behind the RealFoundations Network's service delivery model, managing workflows for sophisticated real estate organizations
Job Summary
This role serves as the engine behind the RealFoundations Network's service delivery model, managing workflows for sophisticated real estate organizations.
The successful candidate will oversee core service functions including renewals, invoicing, certificates, and member servicing while ensuring alignment with defined SLAs.
EPIC Insurance Brokers seeks a highly driven leader to build scalable, audit-ready processes that support the firm's rapid growth and core values.
Matching Summary
This role serves as the engine behind the RealFoundations Network's service delivery model, managing workflows for sophisticated real estate organizations.
Skills & Requirements
Must-have
Oversee renewals and stewardship cycles
Manage invoicing and premium financing workflows
Ensure SLA compliance and service standards
Lead issue triage and escalation management
Build scalable operations and standardized processes
Nice-to-have
Partner with client executives on renewal readiness
Experience in consortium platform environments
Strong operational mindset and growth orientation
Ability to reduce key-person dependency
Key Requirements
Director-level experience in service delivery
Background in insurance or real estate services
Proven track record in process standardization
Experience managing cross-functional team handoffs