Collaborator Passenger Intervention Leuven

National Railway Company of Belgium

Leuven, Belgium
Base: not specified; bonus/equity: monthly product...
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Ensure passenger safety
Inform passengers and colleagues
Assist passengers with reduced mobility
** The National Railway Company of Belgium is seeking a Collaborator Passenger Intervention in Leuven to ensure the safety and positive experience of travelers at the station. The role involves assisting passengers, managing safety during train operations, and providing information, with an emphasis on customer service and flexibility in working hours. **

Job Summary

  • As a Collaborator Passenger Intervention, you ensure the safety of travelers and colleagues in the station, contributing directly to NMBS's objectives.
  • Your role involves informing passengers and colleagues, assisting those with limited mobility, overseeing train operations, and contributing to alternative transport plans during disruptions.
  • NMBS invests heavily in your training with a paid 5-month program and offers a competitive salary with productivity bonuses, night/weekend premiums, meal vouchers, and comprehensive benefits.

Matching Summary

Match Score: 75

** The National Railway Company of Belgium is seeking a Collaborator Passenger Intervention in Leuven to ensure the safety and positive experience of travelers at the station. The role involves assisting passengers, managing safety during train operations, and providing information, with an emphasis on customer service and flexibility in working hours. **

Salary

Base: Not specified; Bonus/Equity: Monthly productivity premium; Benefits: Meal vouchers, hospitalization insurance, RailCare, train subscription, bike allowance

Skills & Requirements

Must-have

  • ensure passenger safety
  • inform passengers and colleagues
  • assist passengers with reduced mobility
  • manage train coupling and uncoupling
  • execute brake tests
  • contribute to alternative transport plans

Nice-to-have

  • proactive customer engagement
  • flexible work hours
  • teamwork and collaboration
  • diversity and inclusion

Key Requirements

  • Secondary education diploma or equivalent
  • Minimum 2 years recent customer-facing experience
  • Manual transmission driver's license B
  • Ability to analyze situations and make decisions
  • Flexibility for shift work including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter