Phi - Senior Data Analyst- Customer Service

Prudential Assurance UK

Mumbai, India
Bachelor's degree in it or computer science
2-5 years banking or insurance experience
Advanced excel and database management skills
The role involves designing comprehensive reporting frameworks for performance management and business trend monitoring within a greenfield health insurance deployment

Job Summary

  • The role involves designing comprehensive reporting frameworks for performance management and business trend monitoring within a greenfield health insurance deployment.
  • Candidates will leverage analytical tools to conduct cohort analysis and transaction-level data evaluation to identify characteristics driving customer experience and retention.
  • The team operates in a hyper-growth environment celebrating co-creation, collaboration, and the use of new age digital tools to transform customer experience.

Matching Summary

The role involves designing comprehensive reporting frameworks for performance management and business trend monitoring within a greenfield health insurance deployment.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Computer Science
  • 2-5 years banking or insurance experience
  • Advanced Excel and database management skills
  • Proficiency with Tableau or PowerBI visualization

Nice-to-have

  • Experience with Python, SQL, Machine Learning
  • Familiarity with GenAI technologies
  • Agile methodology experience in fast-paced environments
  • Proven track record of exceeding service expectations

Key Requirements

  • Bachelor's degree from recognized IT/CS institute
  • 2-5 years industry experience in banking/finance/insurance
  • Certifications or work experience in Python/SQL/ML

Work Rights

Not specified

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