Service Desk Specialist

Boys Town

Las Vegas, NV, United States
Fully remote
Resolve technical issues
User account management
Dual authentication services
As the Service Desk Specialist, you will be a part of the first level on-site triage team to resolve technical issues for Boys Town users

Job Summary

  • As the Service Desk Specialist, you will be a part of the first level on-site triage team to resolve technical issues for Boys Town users.
  • Creates a positive end-to-end customer experience and provides a single point of contact.
  • Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.

Matching Summary

As the Service Desk Specialist, you will be a part of the first level on-site triage team to resolve technical issues for Boys Town users.

Skills & Requirements

Must-have

  • resolve technical issues
  • user account management
  • dual authentication services
  • hardware and software support
  • networking concepts

Nice-to-have

  • takes initiative to resolve issues
  • positive end-to-end customer experience
  • cultivate a culture of belonging
  • making the world a better place

Key Requirements

  • Minimum of 1 year of IT experience
  • Available to travel
  • Available to work evenings or weekends

Work Rights

Not specified

Tailored Resume

Cover Letter