Senior Partner Solutions Engineer - Americas

Talkdesk

Remote, US
Base: $205,000 - $245,000 ote; bonus/equity: eligi...
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12+ years partner solutions engineer experience
Agentic ai and llm implementation expertise
Unified communication protocol knowledge (sip/webrtc)
** Talkdesk is seeking a Senior Partner Solutions Engineer to drive technical enablement and support for key partners in the CCaaS and CXA sectors across the Americas. The role involves deep technical engagement, co-selling support, and providing thought leadership to ensure mutual success for partners and customers. **

Job Summary

  • This senior individual contributor role acts as the primary technical point of contact to drive growth and enablement for key partners across the United States, Canada, and Latin America.
  • The position requires deep technical engagement in Agentic AI solutions, including prompt engineering and RAG implementations, to support partner sales teams and customers.
  • Talkdesk offers an uncapped paid time off program, 14 paid holidays, and eligibility for long-term equity incentives alongside a competitive base salary.

Matching Summary

Match Score: 75

** Talkdesk is seeking a Senior Partner Solutions Engineer to drive technical enablement and support for key partners in the CCaaS and CXA sectors across the Americas. The role involves deep technical engagement, co-selling support, and providing thought leadership to ensure mutual success for partners and customers. **

Salary

Base: $205,000 - $245,000 OTE; Bonus/Equity: Eligible for short-term incentives and long-term equity; Benefits: Medical, Dental, Vision, Life, Disability, EAP, 401(k)

Skills & Requirements

Must-have

  • 12+ years Partner Solutions Engineer experience
  • Agentic AI and LLM implementation expertise
  • Unified Communication protocol knowledge (SIP/WebRTC)
  • CRM integration with Salesforce or Dynamics
  • Channel GTM strategy with TSB/TSD and VARs

Nice-to-have

  • Experience with WFM and UCaaS vendors
  • Strong whiteboard presentation skills
  • Ability to travel 35-50% across Americas
  • Deep understanding of enterprise ecosystem

Key Requirements

  • Bachelor's degree in Engineering, Computer Science, or MIS
  • 12+ years of pre-sales or partner solutions engineering experience
  • Proven track record in channel-centric go-to-market strategies
  • Hands-on familiarity with modern Agentic AI technologies

Work Rights

Not specified

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