Reservations And Communications Agent - One Dalton Street, Boston

Four Seasons Hotels Ltd

Boston, MA, United States
Base: $32.83 hourly; bonus/equity: not specified; ...
Reservation management
Customer service excellence
Telephone and email communication
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Reservations and Communications Agent handles reservations for multiple Four Seasons locations, manages guest communications, and supports VIP and special attention guests.
  • Employees enjoy competitive hourly rates, comprehensive medical benefits, 401(k) matching, employee travel programs, educational assistance, and more.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: $32.83 hourly; Bonus/Equity: Not specified; Benefits: Free medical, dental, vision insurance after 30 days, 401(k) matching, paid vacation and sick time, employee meals

Skills & Requirements

Must-have

  • reservation management
  • customer service excellence
  • telephone and email communication
  • multi-tasking and prioritization
  • crisis management response
  • working weekends and holidays

Nice-to-have

  • passion for hospitality
  • team collaboration
  • attention to detail
  • supportive and inclusive environment
  • commitment to luxury service

Key Requirements

  • 2-3 years experience in similar role
  • English language proficiency
  • previous hotel/resort reservations experience preferred
  • legal authorization to work in the United States

Work Rights

Must already be legally permitted to work in the United States

Tailored Resume

Cover Letter