Associate Director- Us Omnichannel/digital Operations

Bilbao HR (Biogen?)

Cambridge, MA, United States
Base: $164,000.00-$226,000.00; bonus/equity: short...
Omnichannel capability roadmap execution
Cross-functional alignment and change management
Next best action (nba) personalization
You will lead cross-functional alignment and change management to embed Omnichannel/Digital value across the enterprise, standardize best practices, and serve as a strategic bridge between business and technology functions

Job Summary

  • You will lead cross-functional alignment and change management to embed Omnichannel/Digital value across the enterprise, standardize best practices, and serve as a strategic bridge between business and technology functions.
  • Drive AI innovation throughout the omnichannel operations stream to accelerate speed-to-market, improve decisioning, and reduce manual effort.
  • Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being.

Matching Summary

You will lead cross-functional alignment and change management to embed Omnichannel/Digital value across the enterprise, standardize best practices, and serve as a strategic bridge between business and technology functions.

Salary

Base: $164,000.00-$226,000.00; Bonus/Equity: short term and long-term incentives, including cash bonus and equity incentive opportunities; Benefits: Medical, Dental, Vision, & Life insurances, Fitness & Wellness programs, Disability insurance, Paid time off, Holidays, Paid Maternity and Parental Leave, 401(k) program, Employee stock purchase plan, Tuition reimbursement

Skills & Requirements

Must-have

  • Omnichannel capability roadmap execution
  • Cross-functional alignment and change management
  • Next Best Action (NBA) personalization
  • End-to-end campaign production/execution
  • MarTech/Content stack and platforms
  • AI innovation across operations stream

Nice-to-have

  • Intellectual curiosity and passion for winning
  • Solutions-oriented mindset and sense of urgency
  • Customer-centric, innovative, and value-driven approach
  • Fostering innovation and continuous improvement

Key Requirements

  • Minimum of 7 years Omnichannel/Digital Operations/Capability experience
  • Proven leadership in Omnichannel capability/operational innovation
  • Experience in SAFE/PI backlog management
  • Experience enabling next generation Campaign Activation
  • Proven hands-on experience partnering as a primary operational interface
  • Experience with MarTech/Content stack and platforms
  • Deep Figma proficiency
  • Expertise in Change Management
  • Experience navigating PRC review processes
  • BA/BS required

Work Rights

Not specified

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