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MyIntegra is seeking a Customer Service Specialist to join their call center team in Rockingham, WA. The role involves assisting customers with inquiries related to the NDIS, requiring strong communication skills and empathy to effectively address customer needs.
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Job Summary
This role involves responding to customer enquiries via phone, email, live chat, and SMS while helping customers navigate the NDIS.
The company offers a flexible hybrid work model split between home and office along with ongoing training and career development opportunities.
Successful applicants will undergo an NDIS Worker Screening Check and employment reference check with screening costs reimbursed upon start.
Matching Summary
Match Score: 75
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MyIntegra is seeking a Customer Service Specialist to join their call center team in Rockingham, WA. The role involves assisting customers with inquiries related to the NDIS, requiring strong communication skills and empathy to effectively address customer needs.
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Skills & Requirements
Must-have
Call centre customer service experience
Active listening and call flow control
Strong problem-solving skills
Excellent verbal and written communication
High attention to detail in documentation
Time management in fast-paced environment
Familiarity with CRM systems like Salesforce
Nice-to-have
Understanding of NDIS requirements
Knowledge of Code of Conduct requirements
Ability to build empathy and rapport
Adaptability to change and initiative
Willingness to take guidance
Key Requirements
Experience as a customer service agent in a call centre