Lead,  customer Service

ASM

Hsinchu, Taiwan
On-site
5-10 years customer service experience
Sap and microsoft excel proficiency
Sales and distribution experience
ASM is seeking a Lead for Customer Service in Hsinchu, Taiwan, to enhance customer operations and ensure the performance of their advanced semiconductor technology. The role requires a strong background in customer service within a high-tech environment, alongside excellent communication and organizational skills

Job Summary

  • This role involves leading order management, fulfillment, and material readiness to support customer demand in a high-tech environment.
  • The position requires managing escalations, driving customer interactions, and ensuring accurate billing and inventory reconciliation.
  • Candidates must possess strong interpersonal communication skills and intermediate proficiency in SAP and Microsoft Excel tools.

Matching Summary

Match Score: 85

ASM is seeking a Lead for Customer Service in Hsinchu, Taiwan, to enhance customer operations and ensure the performance of their advanced semiconductor technology. The role requires a strong background in customer service within a high-tech environment, alongside excellent communication and organizational skills.

Skills & Requirements

Must-have

  • 5-10 years customer service experience
  • SAP and Microsoft Excel proficiency
  • Sales and Distribution experience
  • Order management and invoicing skills
  • Stakeholder management capabilities

Nice-to-have

  • Bachelor's degree in business administration
  • Supply chain or accounting background
  • High sense of urgency
  • Flexible work approach
  • Autonomous time management

Key Requirements

  • 5-10 years of customer service experience
  • Intermediate SAP and Excel skills
  • Experience in Sales & Distribution
  • Understanding of Customer Service processes

Work Rights

Not specified

Tailored Resume

Cover Letter