Customer Service Lead

Gentle Care Pet Clinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Exceptional client service
Team supervision and operational support
Answer phone calls and emails promptly
This leadership role blends exceptional client service with team supervision and operational support

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • Recruit, onboard, and train new reception team members, providing mentorship, coaching, and performance feedback.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, and paid time off.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision and operational support
  • Answer phone calls and emails promptly
  • Maintain accurate electronic medical records
  • Process billing transactions

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Partnering with clients
  • Positivity and accountability
  • Building long-term relationships

Key Requirements

  • High school diploma (required)
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience (preferred)
  • Work authorization in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter