Service Desk It Operations Manager

Airbus Aerostructures S.R.L.

Brașov, Romania
Hybrid
Operational management of service desk
Itil knowledge
Performance monitoring kpis
The role involves operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs

Job Summary

  • The role involves operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs.
  • Responsibilities include stakeholder management, process optimization for cost reduction, and onboarding/training local experts.
  • Airbus offers a competitive salary, bonuses, private medical plan, wellness access, hybrid work, provided transportation, and continuous development opportunities.

Matching Summary

The role involves operational management of the Service Desk, ensuring personnel readiness and performance according to SLAs.

Skills & Requirements

Must-have

  • Operational management of Service Desk
  • ITIL knowledge
  • Performance monitoring KPIs
  • Stakeholder management
  • Process optimization
  • Resource planning

Nice-to-have

  • Knowledge transfer and development
  • Continuous improvement initiatives
  • German language skills

Key Requirements

  • Several years of experience in leading IT teams
  • ITIL Expert or Managing Professional Level
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter