Application Support & Maintenance Analyst

Haleon

Not specified (assumed hybrid based on industry standards)
Itil-based service management processes
Servicenow platform configuration and cmdb
Gxp standards and validation concepts
Haleon is seeking an Application Support & Maintenance Analyst to oversee R&D Tech applications, ensuring compliance, service delivery, and continuous improvement. The ideal candidate should have a solid understanding of ITIL processes, experience with ServiceNow, and a background in R&D, Life Sciences, or Healthcare environments

Job Summary

  • The role ensures R&D Tech services comply with GxP standards while maintaining ServiceNow baseline synchronization for operational performance.
  • Candidates will collaborate with cross-functional teams to uphold DTSM frameworks and drive continuous improvement in service delivery.
  • Haleon is a purpose-driven consumer company focused on delivering better everyday health with humanity through its Win as One strategy.

Matching Summary

Match Score: 85

Haleon is seeking an Application Support & Maintenance Analyst to oversee R&D Tech applications, ensuring compliance, service delivery, and continuous improvement. The ideal candidate should have a solid understanding of ITIL processes, experience with ServiceNow, and a background in R&D, Life Sciences, or Healthcare environments.

Skills & Requirements

Must-have

  • ITIL-based service management processes
  • ServiceNow platform configuration and CMDB
  • GxP standards and validation concepts
  • R&D Tech application oversight
  • DTSM frameworks (Incident, Problem, Change)
  • Vulnerability management coordination

Nice-to-have

  • Experience with Veeva Vault platforms
  • Exposure to Innovation PPM or LIMS systems
  • Cloud platform awareness (Azure)
  • Agile ways of working integration
  • Global team collaboration skills

Key Requirements

  • 5-8 years experience in Technology Service Management
  • ITIL v4 Foundation certification preferred
  • Hands-on experience with ServiceNow configuration
  • Working knowledge of GxP and validation concepts
  • Exposure to R&D, Life Sciences, or Healthcare environments

Work Rights

Not specified

Tailored Resume

Cover Letter