Senior Client Service Manager

SITA INFORMATION NETWORKING COMPUTING (ASIA PACIFIC) PTE LTD

Singapore, , Singapore
Sgd 15,500 - 18,500 / monthly pm
**
Customer experience management leadership
Executive customer partnership
Operational discipline and kpi management
** SITA is seeking a Senior Client Service Manager in Singapore to lead the regional Customer Experience Management (CxM) team, ensuring excellence in customer engagement and measurable business value. The ideal candidate will have over ten years of experience in managing customer success in complex B2B IT environments and possess strong leadership skills. **

Job Summary

  • At SITA, we keep airports moving, airlines flying smoothly, and borders open by delivering cutting-edge technology and communication innovations to the global air travel industry.
  • The Senior Client Service Manager leads a regional team to execute the global customer experience management strategy, ensuring consistent governance, predictable delivery, and tangible value creation for customers and SITA.
  • SITA offers flexible work arrangements including work from home, flex days, and flex-location options, along with employee wellbeing programs and professional development opportunities.

Matching Summary

Match Score: 75

** SITA is seeking a Senior Client Service Manager in Singapore to lead the regional Customer Experience Management (CxM) team, ensuring excellence in customer engagement and measurable business value. The ideal candidate will have over ten years of experience in managing customer success in complex B2B IT environments and possess strong leadership skills. **

Salary

SGD 15,500 - 18,500 / Monthly

Skills & Requirements

Must-have

  • Customer experience management leadership
  • Executive customer partnership
  • Operational discipline and KPI management
  • Customer escalation management
  • Commercial contract value optimization
  • Team leadership and development

Nice-to-have

  • ITIL or Customer Success certifications
  • Proficiency in additional languages
  • Aviation industry experience
  • Change management transformation
  • Cross-cultural communication skills

Key Requirements

  • 10+ years leading Customer Success or Experience teams
  • Experience in complex B2B IT environments
  • Bachelor's degree in IT, Telecom, Business or equivalent ITIL experience
  • Proven track record managing executive-level customers and escalations
  • Strong commercial acumen with contract value optimization experience

Work Rights

Not specified

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