Head Of Operations & Retention For Dtc Health Wellness
Jobgether
India, India
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Transforming post-purchase operations
Optimizing customer journeys after checkout
Overseeing critical operational systems
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The Head of Operations & Retention for DTC Health Wellness position seeks a strategic leader to enhance post-purchase operations for a direct-to-consumer health and wellness brand in India. The role involves optimizing customer journeys and improving operational processes to drive growth, focusing on fulfillment and customer retention.
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Job Summary
This leadership role is focused on transforming post-purchase operations into a competitive advantage by improving fulfillment, customer retention, and overall experience.
You will oversee critical operational systems, optimize customer journeys after checkout, and build efficient processes that support sustainable growth.
Working in a fast-paced and entrepreneurial environment, you will have significant ownership and influence across logistics, support, and performance metrics.
Matching Summary
Match Score: 75
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The Head of Operations & Retention for DTC Health Wellness position seeks a strategic leader to enhance post-purchase operations for a direct-to-consumer health and wellness brand in India. The role involves optimizing customer journeys and improving operational processes to drive growth, focusing on fulfillment and customer retention.
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Skills & Requirements
Must-have
transforming post-purchase operations
optimizing customer journeys after checkout
overseeing critical operational systems
Nice-to-have
strategic operator mindset
thrives in fast-paced environment
passionate about operational excellence
Key Requirements
Leadership experience in DTC health sector
Proven track record in operational scaling
Expertise in logistics and customer support optimization