Senior Manager, Trust & Safety (remote)

ezCater

Boston, MA, United States
Base: $145,000–$217,000 annually; bonus/equity: ta...
On-site
10 years trust & safety experience
3 years primary ownership of program design
5 years managing front-line teams
The role involves conceiving and overseeing the activation of the next generation of ezCater's marketplace Trust Strategy including policy development and network health enforcement

Job Summary

  • The role involves conceiving and overseeing the activation of the next generation of ezCater's marketplace Trust Strategy including policy development and network health enforcement.
  • Candidates must have a proven track record of building successful solutions with measurable positive business impact while maintaining a customer-centric focus.
  • The position offers a competitive cash compensation range of $145,000–$217,000 annually along with stock options, flexible PTO, and a comprehensive benefits package.

Matching Summary

The role involves conceiving and overseeing the activation of the next generation of ezCater's marketplace Trust Strategy including policy development and network health enforcement.

Salary

Base: $145,000–$217,000 annually; Bonus/Equity: Target bonus included; Stock options available; Benefits: 401K match, health/dental/FSA, mental health resources

Skills & Requirements

Must-have

  • 10 years Trust & Safety experience
  • 3 years primary ownership of program design
  • 5 years managing front-line teams
  • Designing dispute resolution processes
  • Cross-functional collaboration with Legal and Product

Nice-to-have

  • Experience in food safety and delivery regulations
  • Knowledge of AI adoption in marketplaces
  • Background in audit function design
  • Proactive self-starter mindset
  • High-volume escalation management skills

Key Requirements

  • 10 years relevant experience in Safety & Trust or comparable function
  • At least 3 years primary ownership of Trust and Safety program design
  • At least 5 years hiring and managing front-line teams
  • Completed 4-year accredited College program
  • Ability to travel up to 5 days per quarter

Work Rights

Not specified

Tailored Resume

Cover Letter