Not specified (assumed on-site based on company description)
Advanced or graduate diploma required
Fluent english communication skills
Strong troubleshooting abilities
ALPHA ESS INTERNATIONAL PTE. LTD. is seeking a Customer Services Representative to provide first-level technical support to a global customer base. The ideal candidate will have strong communication skills, a sense of responsibility, and experience in customer service
Job Summary
The role involves providing first-level technical services to customers globally through various communication channels including hotline, email, and WhatsApp.
Responsibilities include handling global customer complaints, providing product information, and escalating unsolvable issues to technical support teams.
Employees must record all customer interactions in the system and continuously participate in training to stay updated on new products and services.
Matching Summary
Match Score: 80
ALPHA ESS INTERNATIONAL PTE. LTD. is seeking a Customer Services Representative to provide first-level technical support to a global customer base. The ideal candidate will have strong communication skills, a sense of responsibility, and experience in customer service.
Skills & Requirements
Must-have
Advanced or graduate diploma required
Fluent English communication skills
Strong troubleshooting abilities
Nice-to-have
More than 2 years customer service experience
Resilience under work pressure
Passion for customer service
Key Requirements
At least advanced/higher/graduate diploma or Bachelor's Degree
Proficiency in English listening, speaking, reading, and writing
Minimum 2 years relevant work experience (preferred)