The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience
Job Summary
The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests, adding personal recommendations and touches to achieve maximum customer satisfaction.
Comprehensive health benefits, discounts at MARCUS Restaurant and the Guerlain Spa, and employee travel program are offered.
Matching Summary
The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
Skills & Requirements
Must-have
Excellent French communication skills
Intermediate English proficiency
Guest-centric mindset
High integrity
Attention to detail
Ability to manage stress
Nice-to-have
Sociable and enjoys helping others
Ability to establish positive relationships quickly
Key Requirements
Previous luxury hotel front desk experience preferred