Customer IT Support

OPUS IT SERVICES PTE LTD

Singapore
Not specified (potentially hybrid or onsite)
Contact centre experience
Ability to handle difficult customers
Willing to work weekends and public holidays
OPUS IT SERVICES PTE LTD is seeking a Customer IT Support specialist in Singapore, emphasizing contact center experience, customer service skills, and the ability to multitask. The role requires familiarity with smart TV and mobile applications, basic troubleshooting, and Mandarin language proficiency is preferred

Job Summary

  • The role requires strong customer service skills within a contact centre environment to manage client interactions effectively.
  • Candidates must be proficient in basic PC troubleshooting, smart TV operations, and mobile application management.
  • The position involves working extended hours including weekends and public holidays with a preference for Mandarin speakers.

Matching Summary

Match Score: 75

OPUS IT SERVICES PTE LTD is seeking a Customer IT Support specialist in Singapore, emphasizing contact center experience, customer service skills, and the ability to multitask. The role requires familiarity with smart TV and mobile applications, basic troubleshooting, and Mandarin language proficiency is preferred.

Skills & Requirements

Must-have

  • Contact Centre Experience
  • Ability to handle difficult customers
  • Willing to work weekends and public holidays
  • Draft professional email responses
  • Familiar with smart TV operation
  • Basic PC and software troubleshooting

Nice-to-have

  • Mandarin speaking preferred
  • Handphone application installation skills
  • Internet surfing proficiency on PC

Key Requirements

  • Contact centre experience required
  • Weekend and public holiday availability mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter