Analyst, Client Relations

S&P Global

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Handling inbound queries
Resolving client issues
Client access to products
** S&P Global is seeking an Analyst for their Client Relations team, responsible for addressing client inquiries via email and phone while triaging issues to the appropriate departments. The role emphasizes accountability and exceptional customer service to ensure client satisfaction. **

Job Summary

  • Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed.
  • This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters.
  • Our mission is Advancing Essential Intelligence and we are committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Matching Summary

Match Score: 75

** S&P Global is seeking an Analyst for their Client Relations team, responsible for addressing client inquiries via email and phone while triaging issues to the appropriate departments. The role emphasizes accountability and exceptional customer service to ensure client satisfaction. **

Skills & Requirements

Must-have

  • handling inbound queries
  • resolving client issues
  • client access to products
  • answering inbound calls
  • department SLA adherence
  • client confirmation closure

Nice-to-have

  • advancing essential intelligence
  • driven by curiosity
  • spirit of discovery
  • close partnership collaboration
  • making a difference

Key Requirements

  • Grade Level 07
  • Entry Professional

Work Rights

Not specified

Tailored Resume

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