Customer Service Representative II - Middletown, NY

Maximus

Middletown, NY, United States
Base: $18.00 hourly; bonus/equity: performance-bas...
On-site
Active certified application counselor certification
High school diploma or ged required
6+ months relevant professional experience
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification

Job Summary

  • This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification.
  • The role offers a starting pay of $18.00 hourly along with competitive compensation bonuses based on performance and comprehensive insurance coverage.
  • Candidates must have their own laptop with Windows 10 or MacOS Catalina or newer, and reliable high-speed internet service with minimum 20 Mbps download speeds.

Matching Summary

This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification.

Salary

Base: $18.00 hourly; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, HSA, 401K matching, PTO, EAP

Skills & Requirements

Must-have

  • Active Certified Application Counselor certification
  • High school diploma or GED required
  • 6+ months relevant professional experience
  • Proficiency with MS Office applications
  • Face-to-face and telephonic outreach skills
  • Data entry into internal automated systems

Nice-to-have

  • Experience working with New York Medicaid
  • Some college or college degree preferred
  • 2+ years customer service experience
  • Proactive approach to meeting objectives
  • Ability to manage multiple tasks under pressure
  • Familiarity with local community events

Key Requirements

  • High school diploma or GED
  • Active Certified Application Counselor (CAC) certification
  • 6+ months relevant professional experience
  • MS Office proficiency (Excel, Word, Outlook)
  • Own computer equipment with specific OS requirements

Work Rights

Not specified

Tailored Resume

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