Contact Center Manager

Corewell Health

Grand Rapids, Michigan, US
Hybrid
Customer care center leadership
Supervisor coaching and development
Performance management
Provide leadership and direction to Customer Care Center Supervisors to ensure goals and standards are met

Job Summary

  • Provide leadership and direction to Customer Care Center Supervisors to ensure goals and standards are met.
  • Manage customer care training and quality resources to ensure operational effectiveness and develop supervisors into effective coaches.
  • Corewell Health offers a comprehensive benefits package, on-demand pay, discounts, and retirement options.

Matching Summary

Provide leadership and direction to Customer Care Center Supervisors to ensure goals and standards are met.

Skills & Requirements

Must-have

  • Customer Care Center leadership
  • Supervisor coaching and development
  • Performance management
  • Customer experience improvement
  • Operational effectiveness

Nice-to-have

  • Change agent
  • Cross-functional team development
  • Collaborative culture advocate
  • Equity and inclusion advocate

Key Requirements

  • Bachelor's Degree or equivalent
  • 5 years experience coaching supervisors
  • 5 years experience with employee relations
  • 5 years experience managing a call center (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter